FAQ

General Questions:

Q1: What is Sawyer and Sage? A1: Sawyer and Sage is an online store that specializes in high-quality Container Candles, Wax Melts, unique Animal-themed products, Bone & Paw Wax Melts, and Car Diffusers.

Q2: How can I place an order? A2: Simply browse our website, select the products you'd like, and proceed to checkout. Follow the prompts to provide shipping details and make payment securely.

Q3: Is it safe to shop on Sawyer and Sage? A3: Yes, we take security seriously. Our website uses advanced encryption to protect your personal information during the checkout process.

Q4: Do you ship internationally? A4: Currently, we only offer shipping within United States. We are working to expand our shipping options in the future.

Product-Specific Questions:

Q5: What are Wax Melts? A5: Wax Melts are scented pieces of wax that are melted in a wax warmer to release pleasant aromas. They are a flameless alternative to traditional candles.

Q6: Are your products cruelty-free? A6: Yes, all our products are cruelty-free. We prioritize ethical sourcing and production methods.

Q7: Can I customize my own Animal-themed products? A7: Currently, we do not offer customization options. However, we are always open to feedback and may consider it in the future.

Q8: How long does the scent of your Wax Melts last? A8: The duration of scent varies depending on factors such as room size and ventilation. On average, our Wax Melts provide a fragrant experience for 10+ hours when using 2 cubes.

Q9: Are Car Diffusers safe to use while driving? A9: Yes, our Car Diffusers are designed to be used safely while driving. Follow the provided instructions for optimal use.

Ordering and Shipping:

Q10: Can I modify or cancel my order after placing it? A10: Unfortunately, we are unable to modify or cancel orders once they have been placed. Please review your order carefully before confirming the purchase.

Q11: How can I track my order? A11: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website.

Q12: What if my product arrives damaged? A12: We apologize for any inconvenience. Please contact our customer support at [support@sawyerandsage.com] within 7 days of receiving the damaged product, and we will assist you in resolving the issue.

Returns:

Q13: What is your return policy? A13: Please refer to our [Return Policy] page for detailed information on returns, exchanges, and refunds.